Are their solutions accepted locally – What is it like to be a programmer in Kampala? (Part 6)
Are their solutions accepted locally?
The programmers made clear that most users have a low understanding of how a piece of software works. Local users don’t understand the flow of the application. One programmer mentioned his frustration and the need to go to the ‘bare bones of the end user’ and even then there are applications they simply don’t get. He says, ‘They don’t know the structure, the menu or have a clue on how to use it.’
Another issue is acceptance by the user. Some fear that by implementing new pieces of technology their job might be replaced in the process. One programmer says, ‘They think it is coming to take away their job! The result is that they refuse to use it. They refuse to accept it and abandon the technology completely.’